By accessing or using the website www.monacoroofing.com, contacting Monaco Roofing via phone, email, web form, or SMS/text message, or by receiving any services from Monaco Roofing, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please discontinue use of our website and services immediately.
These Terms constitute a legally binding agreement between you (“Customer,” “User,” or “you”) and Monaco Roofing (“Company,” “we,” “us,” or “our”). These Terms apply to all visitors, customers, and others who access or use our services.
Legal Company Name
Monaco Roofing
Monaco Roofing is a licensed and insured roofing contractor serving homeowners throughout North Carolina. The company was co-founded by Kenneth Donis and Carlos Rodriguez and operates under the mission of delivering premium roofing services with full transparency and white-glove customer care.
Monaco Roofing specializes in residential roof replacement and inspection services across North Carolina. Our core service offerings include the Monaco 5-Point Roof Scan™ (a free, photo-documented roof inspection), full roof replacement using premium manufacturer-certified materials, clean-up and site restoration following all work, and a 7-Year Workmanship Warranty on completed installations.
All service scopes, timelines, and pricing are provided in writing via a formal proposal before any work commences. Monaco Roofing reserves the right to modify or discontinue any service at any time with reasonable notice. Engagement of our services is subject to a separate written agreement or proposal signed by both parties.
Monaco Roofing may communicate with customers and prospective customers via SMS (Short Message Service) text messages for purposes including appointment confirmations, project updates, promotional offers, and customer support responses.
Important Disclosure
Message and data rates may apply. Charges are determined by your mobile carrier and your individual rate plan. Monaco Roofing is not responsible for any charges incurred through your mobile service provider.
By providing your mobile phone number and consenting to receive text messages from Monaco Roofing — whether through our website contact form, a verbal agreement, or any other opt-in mechanism — you acknowledge that standard messaging and data rates may apply and that you have reviewed these Terms.
Your consent to receive SMS messages is not a condition of purchasing or receiving any services from Monaco Roofing.
Message Frequency Notice
Message frequency may vary. You may receive messages related to your specific project, appointment, inspection, estimate, or promotional updates from Monaco Roofing. There is no fixed number of messages per month, as communication volume depends on the scope of your engagement with us.
Typical message categories include: free roof scan scheduling confirmations, project milestone updates and progress photos, appointment reminders, follow-up after completed inspections, promotional offers (if opted in), and responses to customer-initiated inquiries.
Monaco Roofing will not send unsolicited or spam messages. All SMS communications will be directly relevant to your engagement with our company or, where applicable, will be clearly identified as promotional in nature.
You have the right to opt out of receiving SMS messages from Monaco Roofing at any time. We make opting out simple and immediate.
To Stop Messages — Reply STOP
Reply STOP to any Monaco Roofing text message to unsubscribe and stop receiving future SMS communications. You may also text STOP to (919) 335-6987 at any time.
Upon receiving your STOP request, we will send you one final confirmation message and immediately remove your number from our active messaging list. No further marketing or operational messages will be sent following your opt-out, unless you re-consent to receive communications in the future.
Please note that opting out of SMS messages does not cancel any active service agreements or pending roofing projects with Monaco Roofing. If you opt out, we may still contact you via phone or email for essential matters related to a project already in progress, as permitted by applicable law.
Monaco Roofing is committed to providing prompt and personable support. Multiple channels are available to you:
SMS Help Command
Reply HELP to any Monaco Roofing text message to receive a help message with contact information and support options.
Customer support is available during normal business hours. Monaco Roofing strives to respond to all inquiries within one business day. Every customer is assigned a dedicated Project Manager who serves as their primary point of contact throughout an active roofing project.
Your privacy is important to Monaco Roofing. The collection, use, and protection of your personal information — including your name, address, phone number, email, and any project-related data you provide — is governed by our Privacy Policy.
Privacy Policy
Please review our full Privacy Policy at: www.monacoroofing.com/privacy-policy
In summary, Monaco Roofing collects personal information solely for the purpose of providing and improving our roofing services, communicating with customers, and managing our business operations. We do not sell, rent, or share your personal information with third parties for marketing purposes. Information shared for SMS opt-in purposes will not be shared with third parties.
By using our website or services, you acknowledge that you have read and understood our Privacy Policy and consent to the data practices described therein.
Monaco Roofing provides free roof inspections (the Monaco 5-Point Roof Scan™) with no obligation to purchase. Written proposals with transparent, itemized pricing are provided to customers prior to any work beginning. No work will commence without a signed agreement.
All estimates are subject to change if unforeseen structural conditions are discovered during the installation process. Any significant changes to scope or cost will be communicated to the customer in writing before additional work proceeds.
Monaco Roofing is committed to pricing transparency. We do not engage in hidden fees or undisclosed charges. All costs, materials, labor, and warranty terms are clearly outlined in your project proposal.
To the maximum extent permitted by applicable law, Monaco Roofing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or communications, even if we have been advised of the possibility of such damages.
Monaco Roofing’s total liability to you for any cause of action arising out of or related to these Terms or our services shall not exceed the total amount paid by you to Monaco Roofing for the specific service giving rise to the claim.
Our 7-Year Workmanship Warranty and any manufacturer material warranties are governed by their own specific terms and conditions, which will be provided to customers upon project completion.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict-of-law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in North Carolina.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary such that the remaining provisions shall continue in full force and effect.
Monaco Roofing reserves the right to update or modify these Terms and Conditions at any time at our sole discretion. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review these Terms periodically to stay informed of any updates.
Your continued use of our website or services following the posting of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, please discontinue use of our services and contact us to discuss any active agreements.
For questions or concerns about these Terms, please contact us at info@monacoroofing.com or call (919) 335-6987.