Monaco Roofing (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers, website visitors, and prospective clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.monacoroofing.com, contact us by phone, email, or web form, or engage with us through SMS text messaging.

By accessing our website or providing your personal information to Monaco Roofing, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

This policy applies to all residents of North Carolina and all customers who receive services from Monaco Roofing. We comply with all applicable federal and state privacy laws, including the Telephone Consumer Protection Act (TCPA) and North Carolina identity protection statutes.

Monaco Roofing collects only the information necessary to provide our services, communicate with customers, and operate our business effectively. We collect information in two ways: information you provide directly to us, and information collected automatically through your use of our website.

We do not collect sensitive personal information such as Social Security numbers, government ID numbers, biometric data, or medical information. We do not knowingly collect information from individuals under the age of 18.

Monaco Roofing takes the privacy of your mobile and SMS data extremely seriously. This section outlines our firm, non-negotiable commitments regarding how we handle text messaging opt-in data and all mobile information.

Our Mobile Data Commitment

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

When you provide your mobile phone number to Monaco Roofing and consent to receive SMS messages, that consent is recorded and stored solely for the purpose of managing our communications with you. Your opt-in data is never sold, rented, leased, licensed, or otherwise transferred to any other company, data broker, marketing platform, or affiliate — for any purpose whatsoever.

SMS communications from Monaco Roofing are limited to appointment confirmations and reminders, project updates and progress reports, follow-up after your roof inspection, and direct responses to messages you initiate. We do not send unsolicited promotional SMS blasts to purchased or rented contact lists.

Monaco Roofing uses the information we collect exclusively for legitimate business purposes directly related to serving you. We do not use your information for purposes you would not reasonably expect. Specifically, we use your information to schedule and conduct free roof inspections and the Monaco 5-Point Roof Scan™; prepare and deliver written proposals with transparent pricing estimates; complete contracted roofing projects and manage all project communications; send appointment reminders, progress updates, and scheduling confirmations via SMS or email; respond to your inquiries and support requests; assign and coordinate your dedicated Project Manager; process payments and maintain business records as required by law; and improve our services and website experience.

We will not use your personal information to build advertising profiles, retarget you on third-party platforms, or provide insights about your behavior to data brokers or marketing firms.

Monaco Roofing does not sell, rent, or trade your personal information. We share information only in the limited circumstances below, and only to the minimum extent necessary.

We Do Not Sell Your Data

Monaco Roofing does not and will never sell your personal information to third parties. Your name, phone number, email, home address, project details, and especially your SMS opt-in consent data are not for sale — period.

Service Providers: We may share limited information with carefully vetted third-party vendors who assist us in operating our business — such as our website host, scheduling software, or payment processor. These providers are contractually prohibited from using your data for any purpose beyond supporting Monaco Roofing.

Manufacturer Partners: To register your roofing materials for warranty coverage, we may share your name and property address with the manufacturer. This is done only with your knowledge and for your direct benefit.

Legal Requirements: We may disclose your information if required by law, court order, or lawful government request.

Business Transfers: In the event of a merger or acquisition, your information may transfer to the acquiring entity, which will be bound by these same privacy commitments.

In all cases, SMS opt-in data, mobile phone numbers, and messaging consent records are explicitly excluded from any data sharing and will never be disclosed to third parties for marketing or promotional purposes.

Monaco Roofing retains your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Customer project records are retained for a minimum of seven (7) years to support our 7-Year Workmanship Warranty and comply with contractor licensing requirements. SMS opt-in and opt-out records are retained for a minimum of four (4) years as required by applicable telecommunications regulations. Website usage data is typically retained for no more than twelve (12) months. Financial records are retained as required by tax and accounting law, typically seven (7) years.

When information is no longer needed and no legal obligation requires its retention, we delete or anonymize it using secure methods. You may request earlier deletion of certain data as described in Section 8.

The Monaco Roofing website may use cookies and similar technologies to support functionality and understand how visitors interact with our site. Essential cookies are necessary for the website to function properly and cannot be disabled without affecting site features. Analytics cookies — such as those from Google Analytics — help us understand aggregate traffic patterns and popular pages using anonymized data. We do not use analytics data to identify individual visitors or build personal profiles.

You can control or disable cookies through your browser settings at any time. We do not engage in cross-site behavioral tracking or respond to “Do Not Track” browser signals at this time.

Monaco Roofing respects your rights regarding your personal information. You may have the following rights depending on your location and applicable law.

Right to Access: You may request a copy of the personal information we hold about you.

Right to Correction: You may request that we correct inaccurate or incomplete information.

Right to Deletion: You may request deletion of your personal information, subject to our legal retention obligations.

Right to Opt Out of SMS: Reply STOP to any Monaco Roofing text, or text STOP to (919) 335-6987, at any time.

Right to Opt Out of Email Marketing: Use the unsubscribe link in any promotional email we send.

To exercise any of these rights, contact us using the information in Section 13. We will respond within 30 days and will never discriminate against you for exercising your privacy rights.

Monaco Roofing’s services are intended for adult homeowners and are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from someone under 18, please contact us immediately at kenneth@monacoroofing.com and we will promptly delete it from our records.

Monaco Roofing implements reasonable and appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include secure data storage, restricted access on a need-to-know basis, and use of reputable third-party platforms with their own security certifications.

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately. In the event of a breach that may affect your rights, we will notify affected individuals and applicable authorities as required by law.

Our website may contain links to third-party websites and social media platforms such as Facebook and Instagram. This Privacy Policy applies only to Monaco Roofing’s website and services. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.

Monaco Roofing reserves the right to update or modify this Privacy Policy at any time. When changes are made, we will update the “Last Updated” date at the top of this page. For significant changes, we may also notify active customers via email or a prominent notice on our website. Your continued use of our site or services following any updates constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us through any of the channels below. We are committed to addressing all privacy inquiries promptly and transparently.

We will respond to all privacy-related requests within 30 calendar days of receipt. Thank you for trusting Monaco Roofing with your home — and your personal information.